Before commencing a Marketing Cards job we will try to ascertain a full description of the customer's requirements so as to avoid wasting design time.
If changes are made to these requirements once the customer has seen the design proof, then Marketing Cards reserve the right to make an additional design charge from £40+VAT to create a revised design proof; these changes being known as ‘author’s amendments'.
If Marketing Cards have mis-understood the customer instructions and have not acted on the original request then no additional charge will be made.
Once the design proof has been approved by the customer, if any text
errors occur after this stage, then Marketing Cards
GUARANTEE to take responsibility for these errors and agree to re-print
the card at no additional charge.
Note: this does not include errors, which have been approved by the customer at design stage. See Text
The quality of image(s) to be re-produced is the responsibility of the image provider and Marketing Cards do not undertake image manipulation. The cards are litho printed as part of a batch and whilst Marketing Cards seek to maintain a consistency of printing, occasionally there may be minor variations in colours throughout the full quantity supplied; this however would not be considered grounds for rejection and Marketing Cards do not guarantee colour matching. See Image
Tolerances for card cutting are typically ±1mm, however occasionally
cutting errors can occur. Where the cutting of cards is unacceptable and
information has been removed Marketing Cards GUARANTEE
to take responsibility for these errors and agree to re-print the card
at no additional charge.
Note: this does not include a minor alignment error of information on the front versus placement of information on the back of the card.
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